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INSPIRE ME

Here at Opulence Stoves, our service doesn’t end once your stove has been installed. We offer a range of Sweeping and Servicing plans, tailored to the stoves we install, to ensure that the stoves we install continue to work in optimal condition for years to come.

Our in-home service can start from a simple Lighting Demo, which walks you through the best way of getting your stove lit, how to encourage a good burn, and how to ensure your stove burns as cleanly as possible.Stove

Within the first year of having your Stove, and every 12 months thereafter, you are going to need a sweep. Don’t think of it as a cleaning exercise, and don’t think of it as something that needs to be done based on use!

Think of it in terms of a car MOT. Regardless of how much you drive your car, you need a MOT certificate to insure it, and to keep your warranty up to date.

So, what do we do? A few years down the road, your stove may begin to look a bit “tired”. Cleaning out ash can be a dusty business at the best of times, and honestly, who can blame you for overlooking the stove for a clean every now and again…..nor maybe slightly more often?

On top of our standard sweep service, we can give your stove a MOT of its own!

A quick respray, a thorough clean using our professional power-sweeping equipment, and a re-oiling of your slate hearth can make a world of difference.

Oppulence StoveIn the instance on this page, our customer had booked us to come out and sweep and service their stove we had previously fitted. After an inspection of the stove, checking the condition of the glass in the door, the firebricks and the door seal rope throughout, it was decided no parts were in need of replacement.

The Power Sweep was carried out, after fully vacuuming the firebox to rid it of excess ash. Once swept, the stove has a smoke test to ensure all seals are in good condition, and fire cement is replaced in flue connections, as needed. The service side of the visit begins with the initial clear out of the firebox, and then moves onto the stove exterior, where the Sweep resprayed the outside panels of the stove to restore the “day one look” of the stove.

Finally, the stove was given a clean, glass brought up to a shine, ash dust washed away from the surface of the hearth, which was lastly re-sealed with a wipe down of boiled linseed oil.

Just see the results for yourself!

Hi! I’m Jess and I am the showroom manager at Opulence Stoves. I have been working with the family business for the last 9 years, and I love anything that’s different!

A photo of Jess from Opulence Stoves

I try to keep my eye on the trends within the industry, and one thing that has caught my eye is how many people that are taking their heating outside…

As Summer approaches everyone is thinking about the BBQ’s and garden parties that will take place. I’m a real foodie so anything that guarantees to get the taste buds tingling when I’m there, so I was very curious to learn more about the new outdoor living range from Morso.

The real front runner of this new range is the Morso Forno oven. The outdoor heater, come pizza oven, come grill offers cooking versatility, stylish design and tantalising aromas! You really can taste the difference between this authentic way of cooking compared to a standard BBQ.

The Deluxe Garden Package includes the Forno Oven, Large Garden Table offering a practical preparation and work space, Tuscan Grill, Pizza Peel, and a variety of accessories. They even throw in a cook book to help you get started!

Morso have been market leaders for their innovative designs dating as far back as 1853. They are exceptionally engineered, and offer the user confidence by issuing a 5 year guarantee.

A photo of a Forno OvenBy having a Forno oven you will certainly be the talk of the party and a definite trend setter!

This is a firm favourite of mine so please contact me for further information.

 

 

Current RRP £1899

My Top Top

GO back to basics by getting the kids involved… you can’t beat some toasted marshmallows!!

Delivery & Returns

Availability and Delivery

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

If a non-specialist product is in stock, we aim to dispatch items for receipt within 3 to 5 working days.

If the product is not in stock, we aim to dispatch items for receipt within 7 to 10 working days.

Specialist products may take up to 4 weeks for delivery.

All timescales given for delivery are not guaranteed and are subject to availability of service from our delivery courier, as well as accessibility to property.

 

Changing an Order

Items within an order can only be changed prior to receipt of a dispatch notice. You may change your order via phone call to the customer services team on 01284 768542.

Following the customer’s receipt of a dispatch email, the user can no longer change the order, and will then need to refer to our returns policy.

 

Returns Policy

All deliveries must be checked and inspected prior to the signing over of goods.

If you wish to return your delivery after dispatch, or if any part of your stove or goods received are broken, do not accept the delivery and return it directly to Opulence Stoves. On receipt of the failed delivery, we will either arrange for new goods to be sent out, or for a refund minus delivery costs.

Non-faulty goods received may be returned within 14 days of receipt for a refund minus delivery costs, however they must be in the exact condition as received, for the product to be resold.

Should a product or stove be damaged, or in any way unsuitable for resale, and delivery of said product be accepted, we will not be able to accept a return.

 

Product Warranty

Our stoves sold online are subject to a 10 Year Warranty directly from Morso Stoves.

This warranty is only eligible if the warranty document enclosed with your stove has been filled and returned to the manufacturer, and a HETAS registered engineer has installed your appliance.

Should your appliance have been installed by an individual who is not registered as a HETAS engineer, your warranty will be void.

 

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