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All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.
If a non-specialist product is in stock, we aim to dispatch items for receipt within 3 to 5 working days.
If the product is not in stock, we aim to dispatch items for receipt within 7 to 10 working days.
Specialist products may take up to 4 weeks for delivery.
All timescales given for delivery are not guaranteed and are subject to availability of service from our delivery courier, as well as accessibility to property.
Items within an order can only be changed prior to receipt of a dispatch notice. You may change your order via phone call to the customer services team on 01284 768542.
Following the customer’s receipt of a dispatch email, the user can no longer change the order, and will then need to refer to our returns policy.
All deliveries must be checked and inspected prior to the signing over of goods.
If you wish to return your delivery after dispatch, or if any part of your stove or goods received are broken, do not accept the delivery and return it directly to Opulence Stoves. On receipt of the failed delivery, we will either arrange for new goods to be sent out, or for a refund minus delivery costs.
Non-faulty goods received may be returned within 14 days of receipt for a refund minus delivery costs, however they must be in the exact condition as received, for the product to be resold.
Should a product or stove be damaged, or in any way unsuitable for resale, and delivery of said product be accepted, we will not be able to accept a return.
Our stoves sold online are subject to a 10 Year Warranty directly from Morso Stoves.
This warranty is only eligible if the warranty document enclosed with your stove has been filled and returned to the manufacturer, and a HETAS registered engineer has installed your appliance.
Should your appliance have been installed by an individual who is not registered as a HETAS engineer, your warranty will be void.